Privacy Policy
Last updated: March 2026
Pool Safety Hub (“we”, “us”, “our”) operates the website poolsafetyhub.com.au. This policy explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Information We Collect
We collect the following types of information:
- Enquiry form data: Name, email address, phone number (optional), and message content when you submit an enquiry about a listed professional.
- Contact form data: Name, email address, phone number (optional), and message content when you contact us directly.
- Usage data: Anonymous analytics data including pages visited, browser type, and device information collected through standard web analytics.
- Listed professional data: Business names, licence numbers, contact information, and service details sourced from government registers and third-party providers (see Listed Professional Data below).
How We Use Your Information
- To facilitate enquiries between you and listed pool safety professionals.
- To respond to your direct contact messages.
- To improve our website and services.
- To send confirmation emails related to your enquiries.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Listed Professional Data
Professional listings displayed on our website are sourced from publicly available Australian government licensing registers, including:
- Queensland Building and Construction Commission (QBCC)
- NSW Fair Trading
- Victorian Building Authority (VBA) / Building Practitioners Board
We supplement government register data with publicly available information from:
- Australian Business Register (ABR) — for ABN verification
- Google Maps and Google Business Profiles — for contact details, ratings, and reviews where publicly available
This data enrichment may be performed using third-party data services such as Outscraper.
If you are a listed professional and wish to have your listing removed, updated, or corrected, please visit our listing removal request page or contact us at hello@poolsafetyhub.com.au. We aim to process removal requests within 5 business days.
Data Storage and Security
Your data is stored securely using industry-standard encryption and hosted on servers within Australia where possible. We use Supabase for database hosting and implement row-level security policies to protect your information.
Data Retention
Enquiry and contact form submissions are retained for 12 months. Listed professional data is refreshed periodically from government registers. If a professional requests removal, their listing is removed within 5 business days and their removal request record is retained for 12 months for compliance purposes.
Cookies
Our website uses essential cookies required for the site to function. We do not use advertising or tracking cookies.
Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
- Request removal of your business listing from our directory via our removal request page.
Contact Us
For privacy-related enquiries or to exercise your rights, contact us at hello@poolsafetyhub.com.au.